GDPR

Website privacy policy and cookies

Bearing in mind the security and confidentiality of your personal data, we would like to inform you that we are making and will make every effort to ensure the protection of your personal data by using appropriate technical and organizational safeguards.

Below is a document in which you will find the rules for the processing of personal data, the use of cookies and other tracking technologies in connection with the use of the website https://liwcare.pl/

In accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, effective from May 25, 2018, and repealing Directive 95/46 / EC (General Data Protection Regulation) [GDPR], we would like to inform you that:

Personal data administrator:

The administrator of personal data is LIW Care Technology Sp. z o. o. (a limited liability company) based in Łódź (94 - 406) at Golfowa 7, entered into the register of entrepreneurs of the National Court Register under number 0000333719, REGON: 100715121, TAX NO: PL 729-26-65-387

In case of any doubts related to the privacy policy, you can contact us at any time by sending a message to This email address is being protected from spambots. You need JavaScript enabled to view it.

Permissions:

GDPR grants you the following potential rights related to the processing of your personal data:

the right to access your data and receive a copy thereof,
the right to rectify (correct) your data,
the right to delete data (if in your opinion there are no grounds for us to process your data, you can request that we delete it),
the right to limit data processing (you can request that we limit the processing of data only to their storage or performance of activities agreed with you, if in your opinion we have incorrect data or we process it unjustifiably),
the right to object to the processing of data (you have the right to object to the processing of data on the basis of a legitimate interest; you should indicate a specific situation that, in your opinion, justifies the termination of the processing covered by the objection by us. We will stop processing your data for these purposes, unless we prove that the grounds for data processing by us override your rights or that your data is necessary for us to establish, assert or defend claims),
the right to transfer data (you have the right to receive from us, in a structured, commonly used, machine-readable format, personal data that you provided to us on the basis of a contract or your consent; you can commission us to send this data directly to another entity),
the right to lodge a complaint with the supervisory body (if you find that we are processing data unlawfully, you can submit a complaint to the President of the Personal Data Protection Office or another competent supervisory authority).

The rules related to the implementation of the above-mentioned rights are described in detail in Art. 16 - 21 GDPR. We encourage you to familiarize yourself with these regulations. For our part, we consider it necessary to explain to you that the above-mentioned rights are not absolute and you will not be entitled to all activities of processing your personal data.

We emphasize that you always have one of the rights indicated above - if you believe that we have violated the provisions on the protection of personal data while processing your personal data, you have the option to lodge a complaint with the supervisory body (the President of the Office for Personal Data Protection).

You can also always ask us to provide you with information about what data we have about you and for what purposes we process it. Just send a message to This email address is being protected from spambots. You need JavaScript enabled to view it.. However, we have made every effort to ensure that the information you are interested in is comprehensively presented in this privacy policy. You can also use the e-mail address provided above if you have any questions related to the processing of your personal data.

Security

We ensure the confidentiality of all personal data provided to us. We ensure that appropriate security measures and personal data protection required by the provisions on the protection of personal data are taken. Personal data is collected with due diligence and adequately protected against access by unauthorized persons.

Data recipients

Your personal data may be processed by entities whose services we use, and whose services involve or may involve the processing of personal data. It concerns, in particular, the following entities:

hosting provider - on the server of the e-mail service provider - as part of the e-mail processing of your personal data,
accounting software suppliers - your personal data is processed as part of the software,
virtual cloud service provider - files containing your personal data may be stored in the cloud,
courier companies - these companies process your personal data in order to deliver the parcel to you,
accounting office - the office processes your personal data contained in invoices and other accounting documents,
law firm - the law firm may access your personal data if it is necessary to provide us with legal services,
CRM software provider - on the service provider's server - your personal data is processed as part of the software.
an entity providing services in the field of website maintenance - this entity may access your data in connection with technical work related to those areas in which data is processed,
entity providing marketing services - this entity may gain access to your personal data to the extent necessary to implement the entrusted marketing activities,
other subcontractors - we work with various subcontractors who may have access to your personal data if they provide services related to such access.

Your personal data may also be transferred to tax offices to the extent necessary to fulfill tax, accounting and accounting obligations. It concerns in particular all declarations, reports, statements and other accounting documents in which your personal data is located.

In addition, if necessary, your personal data may be made available to entities, bodies or institutions authorized to obtain access to data on the basis of legal provisions, such as the police, security services, courts, public prosecutor's offices.

Transferring personal data to third countries

Your personal data may be transferred to third countries in connection with the use of tools that store personal data on servers located in third countries, in particular in the USA. The providers of these tools guarantee an adequate level of personal data protection through the appropriate compliance mechanisms provided for by the GDPR, in particular by joining the Privacy Shield program or using standard contractual clauses.

Personal data is stored on servers located in third countries using the following tools:

hosting and e-mail system - on the server of the e-mail service provider - your personal data is processed as part of e-mail,

Profiling and behavioral advertising.

We do not make decisions for you based on automated processing, including profiling, which would have legal effects on you or similarly significantly affect you. We use tools that can take specific actions depending on the information collected as part of the tracking mechanisms, but we believe that these actions do not have a significant impact on you, because they do not differentiate your situation as a customer, do not affect the terms of the contract you can with us to include.

By using certain tools, we can, for example, direct personalized advertisements to you based on your previous actions taken on our website or suggest products that may be of interest to you. I am talking about the so-called behavioral advertising.

We emphasize that as part of the tools we use, we do not have access to information that would allow your identification. The information we are talking about here is, in particular:

information about the operating system and the web browser you use,
bystanders viewed,
time spent on the site,
transitions between individual subpages,
the source from which you go to our site,
the age range you are in,
Your gender
Your approximate location limited to the town,
Your interests based on your online activity.

We do not match the information indicated above with your personal data, which is in our databases. This information is anonymous and does not allow us to identify you. This information is stored on the servers of the suppliers of individual tools, and these servers can most often be located around the world.

Purposes and activities of personal data processing

Orders

When placing an order, you must provide the data necessary to complete the order, such as name and surname, billing address, e-mail address, telephone number, tax identification number. Providing data is voluntary, but necessary to place an order.

The data provided to us in connection with the order are processed in order to perform the contract concluded by placing an order (Article 6 (1) (b) of the GDPR), issuing an invoice (Article 6 (1) (c) of the GDPR), including the invoice in the documentation accounting (Article 6 (1) (c) of the GDPR) and for archival and statistical purposes (Article 6 (1) (f) of the GDPR).

Data about orders will be processed for the time necessary to perform the order, and then until the expiry of the limitation period for claims under the contract. In addition, after this deadline, the data may still be processed by us for statistical archival purposes, in particular to identify the returning customer. Remember also that we are obliged to keep invoices with your personal data for a period of 5 years from the end of the tax year in which the tax obligation arose.

In the case of data about orders, you cannot rectify this data after the order has been processed. You also cannot object to the processing of data and request the deletion of data until the expiry of the limitation period for claims under the contract. Similarly, you cannot object to the processing of data and request the deletion of data contained in invoices. After the expiry of the limitation period for claims under the contract, you can object to the processing of your data by us for statistical purposes, as well as request the removal of your data from the database.

Complaints and withdrawal from the contract

If you submit a complaint or withdraw from the contract, you provide personal data contained in the content of the complaint or the statement of withdrawal from the contract, which includes your name and surname, address, telephone number, e-mail address, bank account number. Providing data is voluntary, but necessary to submit a complaint or withdraw from the contract.

The data provided to me in connection with the submission of a complaint or withdrawal from the contract are used to implement the complaint procedure or the procedure of withdrawal from the contract (Article 6 (1) (c) of the GDPR), and then for archival purposes, which is our legitimate interest ( Article 6 (1) (f) of the GDPR).

The data will be processed for the time necessary to implement the complaint procedure or the withdrawal procedure. Complaints and statements of withdrawal from the contract may also be archived in order to be able to show the course of the complaint process or withdraw from the contract in the future.

In the case of data contained in complaints and declarations of withdrawal from the contract, you cannot rectify this data. You also cannot object to the processing of data and request the deletion of data until the expiry of the limitation period for claims under the contract. After the expiry of the limitation period for claims under the contract, you can, however, object to the processing of your data by us, as well as request the removal of your data from the database.

Newsletter

By subscribing to the newsletter, you provide us with your e-mail address.

Providing your e-mail address is voluntary, but necessary to subscribe to the newsletter.

The data provided to us when subscribing to the newsletter is used to send you a newsletter, and the legal basis for their processing is your consent (Article 6 (1) (a) of the GDPR) expressed when subscribing to the newsletter.

You can unsubscribe from the newsletter at any time by clicking on the dedicated link in each message sent as part of the newsletter or by simply contacting us. Despite unsubscribing from the newsletter, your data will still be stored in our database for the purpose of possible defense of claims related to sending you the newsletter, in particular for the purpose of demonstrating that you consent to receiving the newsletter and the moment of its withdrawal, which is our legitimate interest, o referred to in Art. 6 sec. 1 lit. f GDPR.

You can correct your data stored in the newsletter database at any time. In a situation where you object to the processing of your personal data, while requesting the deletion of your data from our database, we will be forced to inform you that due to our legitimate interest referred to in the preceding paragraph, we will not delete your data from the database. The deletion of such data would prevent us from demonstrating, if necessary, that you have previously consented to receive the newsletter.

Contacting us

By contacting us, you naturally provide us with your personal data contained in the correspondence, in particular e-mail address, telephone number and name. Providing data is voluntary, but necessary to make contact.

In this case, your data is processed in order to contact you, and the basis for processing is art. 6 sec. 1 lit. f GDPR, i.e. our legitimate interest. The legal basis for processing after the end of contact is also our legitimate purpose in the form of archiving correspondence for internal purposes (Article 6 (1) (f) of the GDPR).

The content of the correspondence may be archived and we are not able to clearly determine when it will be deleted. You have the right to request a history of correspondence with us (if it was subject to archiving), as well as request its removal, unless its archiving is justified due to our overriding interests, e.g. defense against potential claims on your part.

Cookies and other tracking technologies

The website uses a small file called cookies. They are saved on the end device of the person visiting the Portal, if the web browser allows it.
Cookies are IT data, in particular text files, which are stored on the Customer's end device and are intended for the use of the Portal. Cookies usually contain the name of the website they come from, the storage time on the end device and a unique number.
Cookies are used for the following purpose:
1. recognition of the device used by the customer in order to properly display the content of the website,
2. creating statistics that help to understand how customers use websites, which allows improving their structure and content,
3. maintaining the client's session on the website,
4. adjusting the content and functioning of the Website by matching an anonymous, randomly generated tracking ID, thanks to which it is possible, among others checking where the customer comes from, which search engine he used, which link he clicked on, what keywords he entered and at what point he stopped using the Portal,
5. collecting general and anonymous data for the implementation of advertising campaigns via re-marketing lists, allowing the display of advertising content tailored to the customer's preferences.
Internet browsers usually allow cookies to be stored on the Customer's end device by default. Customers can change the settings in this regard. The web browser allows you to delete stored cookies, as well as automatically block them. Detailed information on this subject can be found in the help or documentation of the web browser.
The portal uses the marketing and analytical tools of other suppliers who use cookies on the Portal. The providers of these tools are primarily Google LLC (Google Analitycs, Google Ads) Facebok Inc. (Facebook Pixel). More information on cookies of the above-mentioned entities can be found in their privacy policies. Some of the above-mentioned providers may store Customer data outside the European Economic Area. In such situations, customer data will be transferred only to countries that provide an adequate level of protection (based on the Executive Decision of the European Commission of July 12, 2016 introducing the Privacy Shield), and to countries that do not provide an adequate level of protection, only if appropriate safeguards, including on the basis of standard contractual clauses adopted by the European Commission.

Facebook Ads and Insights. We use marketing and analytical tools available as part of Facebook. The provider of these tools is Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. We carry out activities in this area based on our legitimate interest, consisting in the marketing of our own products or services, as well as analysis and statistics.

In order to send you personalized ads in terms of your behavior on our website, we have implemented Pixel Facebook as part of our website, which automatically collects information about your use of our website in terms of pages viewed. The information collected in this way is most often transferred to a Facebook server in the United States and stored there.

The information collected as part of Facebook's Pixel is anonymous, i.e. it does not allow us to identify you. We only know what actions you have taken on our site. We can also check your age range, gender, where you are connecting to the Internet. Facebook Insights may also provide us with more information about you, but this is never information that would allow us to identify you.

We inform you, however, that Facebook may combine the collected information with other information collected about you as part of your use of Facebook and use it for its own purposes, including marketing. Such Facebook activities are no longer dependent on us, and you can search for information about them directly in Facebook's privacy policy: https://www.facebook.com/privacy/explanation. You can also manage your privacy settings from your Facebook account. Here you will find useful information in this regard: https://www.facebook.com/help/568137493302217

Content from external websites

We embed content from external websites, in particular videos from YouTube. Therefore, Google LLC cookies related to the YouTube service, including DoubleClick cookies, are used.

By playing a video or reading other embedded material, Google receives information about it, even if you do not have a profile with a given service provider or are not logged in at the moment. Such information (along with your IP address) is sent by your browser directly to the server of a given service provider (some servers are located in the USA) and stored there.

If you have logged in to the website of a given service provider, this service provider will be able to directly assign a visit to our website to your profile on a given social network. The purpose and scope of data collection and their further processing and use by service providers, as well as the possibility of contact and your rights in this regard and the possibility of making settings to protect your privacy are described in the privacy policy of individual service providers.

If you do not want the service providers to assign the data collected during video playback or reading other content on our website directly to your profile on a given website, you must log out of this website before visiting our website. You can also completely prevent loading of plugins on the website by using appropriate extensions for your browser, e.g. blocking scripts.

YouTube-related cookies are not loaded until the video is played, so if you do not want this to happen, please refrain from watching the video.

Social tools

Our website uses plug-ins and other social tools provided by social networks such as Facebook.

By displaying our website containing such a plugin, your browser will establish a direct connection with the servers of social network administrators (service providers). The content of the plugin is transferred by the given service provider directly to your browser and integrated with the website. Thanks to this integration, service providers receive information that your browser has displayed our website, even if you do not have a profile with a given service provider or are not logged in at the moment. Such information (along with your IP address) is sent by your browser directly to the server of a given service provider (some servers are located in the USA) and stored there.

If you have logged in to one of the social networking sites, this service provider will be able to directly assign a visit to my website to your profile on a given social networking site.

If you use a given plug-in, for example by clicking on the "Like" or "Share" button, the relevant information will also be sent directly to the server of the given service provider and stored there.

In addition, this information will be published on a given social network and will appear to people added as your contacts. The purpose and scope of data collection and their further processing and use by service providers, as well as the possibility of contact and your rights in this regard and the possibility of making settings to protect your privacy are described in the privacy policy of individual service providers.

Facebook - https://www.facebook.com/legal/FB_Work_Privacy
LinkedIN - https://www.linkedin.com/legal/privacy-policy,
Instagram - https://help.instagram.com/155833707900388.

If you do not want social networks to assign the data collected during your visit to our website directly to your profile on a given website, you must log out of this website before visiting our website. You can also completely prevent loading of plugins on the website by using appropriate extensions for your browser, e.g. script blocking.

Affiliate and Affiliate Programs

The content available on our websites is distributed free of charge, which means that you do not have to make any financial payments to be able to view this content. We do not require any cash payments from you.

Server logs

Using the website involves sending queries to the server on which the website is stored. Each query directed to the server is saved in the server logs.

Logs include Your IP address, server date and time, information about the web browser and operating system you use. Logs are saved and stored on the server.

The data stored in the server logs are not associated with specific people using the website and are not used by us to identify you.

The server logs are only auxiliary material used to administer the website, and their content is not disclosed to anyone except those authorized to administer the server.

Privacy policy for e-mail correspondence

Document contained on the Administrator's website - www.liwcare.pl. Redirection to its content is included in the footers of e-mail messages of the Administrator's employees.

We hereby inform you that we process your personal data contained in the e-mail correspondence exchanged with us.

Personal data admnistrator

The administrator of personal data is LIW Care Technology, a limited liability company based in Łódź (94 - 406) at ul. Golfowa 7, entered into the register of entrepreneurs of the National Court Register under number 0000333719, REGON: 100715121, NIP: 7292665387

Purposes and basics of processing

The data is processed for the purpose of exchanging correspondence and archiving it in the event of the need to prove its course, which is our legitimate interest (Article 6 (1) (f) of the GDPR).

Data recipients

Personal data contained in e-mail correspondence are entrusted for processing to the following entities:

Hosting providers - to store data on mailbox servers,
CRM software suppliers - to store data on servers, handle orders and archive them
subcontractors participating in the message exchange.

Data storage period

Your data will be processed until communication with us is completed. After this period, they may be deleted, but may also be archived, if we believe that the course of communication justifies such archiving, e.g. due to the need to prove this course in the future. In this regard, we are not able to define a clear date for the deletion of data.

Data transfer to third countries

In connection with the use of hosting services for the storage of mailbox data on external servers, data may be transferred to third countries in connection with their storage on servers located outside the European Economic Area. The hosting provider ensures an adequate level of protection of personal data through the compliance mechanisms used, such as certification programs or standard contractual clauses.

Processing rights

In connection with the processing of personal data, you have the following rights:

the right to access your data and receive a copy thereof,
the right to rectify (correct) your data,
the right to delete data (if in your opinion there are no grounds for us to process your data, you may request that we delete it),
the right to limit the processing of data (you may request that we limit the processing of data only to their storage or performance of activities agreed with you, if we have incorrect data or we process it unreasonably)
the right to object to the processing of data (you have the right to object to the processing of data on the basis of a legitimate interest; you should indicate to us your special situation which, in your opinion, justifies the cessation of the processing covered by the
objection. process your data for these purposes, unless we prove that the grounds for data processing override your rights or that your data is necessary for us to establish, assert or defend claims),
the right to data portability (you have the right to receive from us, in a structured, commonly used, machine-readable format, personal data that you provided to us on the basis of a contract or your consent. data directly to another entity),
the right to lodge a complaint from the supervisory body (if you find that we are processing the data unlawfully, you may submit a complaint to the President of the Personal Data Protection Office or another competent supervisory authority).

In order to exercise your rights, please send your request to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it.. Please remember that before exercising your rights, we will have to identify you accordingly.

Information on the requirement / voluntary provision of data

Providing your data is a condition for contacting us.

Privacy policy regarding telephone contacts

Please be advised that telephone contact involves the processing of your personal data, such as telephone number, name and surname and any other information provided during the telephone conversation.

Personal data administrator

Purposes and basics of processing

The data is processed for the purpose of telephone communication and building a list of contacts in the memory of devices used for communication.

Data storage period

The data will not be stored except for the list of recent calls and the list of contacts within the device used for data processing.

Processing rights

In connection with the processing of personal data, you have the following rights:

the right to access your data and receive a copy thereof,
the right to rectify (correct) your data,
the right to delete data (if in your opinion there are no grounds for us to process your data, you may request that we delete it),
the right to limit the processing of data (you may request that we limit the processing of data only to their storage or performance of activities agreed with you, if we have incorrect data or we process it unreasonably)
the right to object to the processing of data (you have the right to object to the processing of data on the basis of a legitimate interest; you should indicate to us your special situation which, in your opinion, justifies the cessation of the processing covered by the objection. process your data for these purposes, unless we prove that the grounds for data processing override your rights or that your data is necessary for us to establish, assert or defend claims),
the right to data portability (you have the right to receive from us, in a structured, commonly used, machine-readable format, personal data that you provided to us on the basis of a contract or your consent. data directly to another entity),
the right to lodge a complaint from the supervisory body (if you find that we are processing the data unlawfully, you may submit a complaint to the President of the Personal Data Protection Office or another competent supervisory authority).

Information on the requirement / voluntary provision of data

Providing your data is a condition for starting a telephone conversation.

Privacy policy of social profiles

Please be advised that we are the administrators of the following social profiles:

Facebook - https://www.facebook.com/liwcarereh
Instagram - https://www.instagram.com/liwcaretechnology/
Youtube - https://www.youtube.com/channel/UCVKb6Yc_YThuLPCl2zgWKiA
LinkedIN - https://www.linkedin.com/company/liw-care-technology-sp.-z-o.o./

Our data as the Data Administrator is: LIW Care Technology, a limited liability company based in Łódź (94 - 406) at ul. Golfowa 7, entered into the register of entrepreneurs of the National Court Register under number 0000333719, REGON: 100715121, NIP: 7292665387

In connection with running social profiles, we have access to the personal data of users who like or follow our social profiles and interact with us through these profiles by leaving comments, sending messages or any other form provided for within a given social networking site.

The scope of access to personal data is determined by the functions available on individual social networking sites. Access only applies to data that you have decided to make public under your account.

We do not copy the personal data referred to above to any of our databases. We simply use the functions available on the given social network.

It is your own decision to contact us via the social profile. We encourage you to contact us using the e-mail communication channel in matters related to our business activities. We are not responsible for operations on personal data undertaken by administrators of social networking sites who are also independent administrators of your personal data.