Privacy Policy of the Website and Cookies

 

Caring for the security and confidentiality of your personal data, we inform you that we make and will continue to make every effort to ensure the protection of your personal data through the use of appropriate technical and organizational safeguards.

Below you will find the rules for processing personal data, the use of cookies, and other technologies in connection with the use of the website https://liwcare.pl/.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) [GDPR], we inform you that:

Data Administrator:

The administrator of personal data is LIW Care Technology spółka z ograniczoną odpowiedzialnością with its registered office in Łódź (94 – 406) at ul. Golfowa 7, entered into the register of entrepreneurs of the National Court Register under the number 0000333719, REGON: 100715121, NIP: 7292665387.

In case of any questions related to the privacy policy, you can contact us at any time by sending a message to This email address is being protected from spambots. You need JavaScript enabled to view it..

Shortened version – key information:

1. We care about your privacy and time, which is why we have prepared a shortened version of the most important data protection rules.
2. We process data collected in connection with your cooperation with us and the use of functions on our website.
3. We make every effort to ensure that your data is safe and does not fall into the wrong hands.
4. We entrust the processing of your data only to proven and trusted entities providing services related to its processing.
5. Your data may be transferred to third countries (outside the EEA) in connection with tools that store data on external servers. Providers of these services guarantee security through GDPR compliance mechanisms.
6. We do not use profiling mechanisms that utilize personal data.
7. We ensure you have the full possibility to exercise your rights resulting from the GDPR.
8. We use tools based on cookies.
9. Our site may contain links to external websites. We are not responsible for their privacy policies – seek details directly from the administrators of those sites.
10. The website is stored on an external server which, like any server, generates logs. Logs store information such as IP address, server date and time, information about the web browser and operating system. Logs are used exclusively for operational and technical purposes.

These are the most important rules in brief. Full information and details can be found below.

The purposes, legal bases, and the period of personal data processing are indicated separately for each data processing purpose (see: description of individual personal data processing purposes below).

Rights:

GDPR grants you the following rights related to the processing of your personal data:

1. The right to withdraw granted consent to data processing (if the basis for processing is your consent) – however, this does not affect the validity and effectiveness of processing before the withdrawal;
2. The right to access your data and receive a copy thereof;
3. The right to rectify (correct) your data;
4. The right to delete data (if in your opinion there are no grounds for us to process your data, you can request that we delete it);
5. The right to restrict data processing (you can request that we limit the processing of data solely to its storage or the performance of actions agreed with you, if in your opinion we have incorrect data or process it without grounds);
6. The right to object to data processing (you have the right to object to the processing of data based on a legitimate interest; you should indicate a particular situation that in your opinion justifies us stopping the processing covered by the objection. We will stop processing your data for these purposes unless we demonstrate that the grounds for our data processing override your rights or that your data is necessary for us to establish, pursue, or defend claims);
7. The right to data portability (you have the right to receive from us, in a structured, commonly used machine-readable format, personal data that you provided to us based on a contract or your consent; you can instruct us to send this data directly to another entity);
8. The right to lodge a complaint with a supervisory authority (if you find that we are processing data unlawfully, you can file a complaint in this matter to the President of the Personal Data Protection Office).

The rules related to the implementation of the above-mentioned rights are described in detail in Art. 16 – 21 of the GDPR. Importantly, the rights indicated above are not absolute and will not apply to you in relation to all activities of processing your personal data.

You can also always turn to us with a request to provide you with information about what data we have about you and for what purposes we process it. Just send a message to This email address is being protected from spambots. You need JavaScript enabled to view it..

Security:

We ensure the confidentiality of all personal data provided to us. We have implemented appropriate security and personal data protection measures. Personal data is collected with due diligence and properly protected against access by unauthorized persons.

Data Recipients:

Your data may be processed by entities whose services we use, and whose services involve or may involve the processing of data. This concerns, in particular, the following entities:

1. Hosting provider – on the server of the email service provider – your data is processed within the scope of email;
2. Accounting software providers – your data is processed within the software;
3. Virtual cloud service provider – files containing your data may be stored in the cloud;
4. Courier companies – these companies process your data in order to deliver a shipment to you;
5. Accounting office – the office processes your data contained in invoices and other accounting documents;
6. Law firm – the firm may obtain access to your data if it is necessary to provide legal services to us;
7. Entity providing technical support services for the website – this entity may obtain access to your data in connection with technical work concerning areas where data is processed;
8. Entity providing marketing services – this entity may obtain access to your data to the extent necessary to carry out the entrusted marketing activities;
9. Other subcontractors – we cooperate with various subcontractors who may have access to your data if they provide services related to such access.

Your data may also be transferred to tax offices to the extent necessary to fulfill tax and accounting obligations. This concerns, in particular, all declarations, reports, statements, and other accounting documents in which your data is located.

Furthermore, if necessary, your personal data may be shared with entities, bodies, or institutions entitled to obtain access to data on the basis of legal provisions.

Transfer of personal data to third countries:

Your personal data may be transferred to third countries in connection with the use of tools that store personal data on servers located in third countries, in particular in the USA. The providers of these tools guarantee an adequate level of personal data protection through appropriate compliance mechanisms provided for by the GDPR, in particular by joining the Data Privacy Framework program or using standard contractual clauses.

Profiling and behavioral advertising:

We do not make decisions regarding you based on automated processing, including profiling, which would produce legal effects concerning you or similarly significantly affect you. We use tools that may take specific actions depending on information collected within tracking mechanisms, but we believe that these actions do not have a significant impact on you, as they do not differentiate your situation as a customer and do not affect the terms of the contract you may conclude with us.

By using certain tools, we can, for example, direct personalized advertisements to you based on previous actions taken by you on our site, or suggest products that may interest you. We are talking here about so-called behavioral advertising.

We emphasize that within the tools we use, we do not have access to information that would allow your identification. The information we are talking about here includes, in particular:

• Information about the operating system and web browser you use;
• Viewed subpages;
• Time spent on the site;
• Transitions between individual subpages;
• The source from which you come to our site;
• The age range you are in;
• Your gender;
• Your approximate location limited to the city;
• Your interests determined on the basis of online activity.

We do not combine the information indicated above with your data that is in our databases. This information is anonymous and does not allow us to identify you. This information is stored on the servers of the providers of individual tools, and these servers may be located all over the world.

Purposes and activities of personal data processing:

Orders:

When placing an order, you must provide the data necessary to process the order, such as first and last name, billing address, email address, phone number, and NIP number. Providing data is voluntary but necessary to place an order.

Data provided in connection with the order are processed for the purpose of performing the contract concluded by placing the order (Art. 6(1)(b) GDPR), issuing an invoice (Art. 6(1)(c) GDPR), including the invoice in the accounting documentation (Art. 6(1)(c) GDPR), and for archival and statistical purposes (Art. 6(1)(f) GDPR).

Order data will be processed for the time necessary to fulfill the order, and then until the expiry of the limitation period for claims under the concluded contract. After this period, the data may still be processed by us for archival and statistical purposes, in particular to identify a returning customer. Remember also that we are obliged to store invoices with your data for a period of 5 years from the end of the tax year in which the tax obligation arose.

In the case of order data, you do not have the possibility to rectify this data after the order has been fulfilled. You also cannot object to the processing of data or demand the deletion of data until the expiry of the limitation period for claims under the concluded contract. Similarly, you cannot object to the processing of data or demand the deletion of data contained in invoices. After the limitation period for claims has expired, you may, however, object to our processing of your data for statistical purposes, as well as demand the deletion of your data.

Complaints and withdrawal from the contract:

If you file a complaint or withdraw from the contract, you provide personal data contained in the content of the complaint or the statement of withdrawal, which includes first and last name, home address, phone number, email address, and bank account number. Providing data is voluntary but necessary to file a complaint or withdraw from the contract.

Data provided in connection with filing a complaint or withdrawing from the contract are used for the purpose of implementing the complaint procedure or the withdrawal procedure (Art. 6(1)(c) GDPR), and then for archival purposes, which constitutes our legitimate interest (Art. 6(1)(f) GDPR).

Data will be processed for the time necessary to implement the complaint procedure or the withdrawal procedure. Complaints and statements of withdrawal from the contract may also be archived for the purpose of being able to demonstrate the course of the complaint or withdrawal process in the future.

In the case of data contained in complaints and statements of withdrawal, you do not have the possibility to rectify this data. You also cannot object to the processing of data or demand the deletion of data until the expiry of the limitation period for claims under the concluded contract. After the limitation period for claims has expired, you may, however, object to our processing of your data, as well as demand the deletion of your data.

Newsletter:

By signing up for the newsletter, you provide us with your email address. Providing an email address is voluntary but necessary to sign up for the newsletter.

Data provided during the newsletter signup are used for the purpose of sending you the newsletter, and the legal basis for its processing is your consent (Art. 6(1)(a) GDPR) expressed when signing up.

You can unsubscribe from the newsletter at any time by clicking on the dedicated link found in every message sent as part of the newsletter or simply by contacting us. Despite unsubscribing from the newsletter, your data will still be stored in our database for the purpose of potential defense against claims related to sending you the newsletter, in particular for the purpose of demonstrating the fact that you granted consent to receive the newsletter and the moment of its withdrawal, which constitutes our legitimate interest referred to in Art. 6(1)(f) of the GDPR.

You can rectify your data saved in the newsletter database at any time. In a situation where you object to the processing of your personal data while simultaneously demanding the deletion of your data from our database, we will be forced to inform you that due to our legitimate interest referred to in the preceding paragraph, we will not delete your data from the database. Deletion of such data would prevent us from demonstrating, if necessary, the fact that you granted consent to receive the newsletter in the past.

Contact form and correspondence handling:

By contacting us, you naturally provide us with your personal data contained in the content of the correspondence, in particular your email address, phone number, and name. Providing data is voluntary but necessary to establish contact.

We process your data provided in the contact form and provided during contact via email for the purpose of responding to your question – the basis for processing is Art. 6(1)(f) of the GDPR, i.e., our legitimate interest. The legal basis for processing after the end of contact is also our justified purpose in the form of archiving correspondence for internal needs (Art. 6(1)(f) GDPR).

The content of correspondence may be subject to archiving and we are unable to clearly determine when it will be deleted. You have the right to demand the presentation of the history of correspondence you have conducted with us (if it was subject to archiving), as well as to demand its deletion, unless its archiving is justified due to our overriding interests, e.g., defense against potential claims from your side.

Direct marketing:

We use your data for the purpose of conducting marketing activities, including cases where you agree to their processing. Such activities may consist of displaying contextual advertising and contacting you for purposes related to the direct marketing of our goods or services (sending commercial information by electronic means or other marketing activities) through various electronic communication channels, including via email or by SMS/MMS. We may also contact you by phone.

Such activities are undertaken based on our legitimate interest and your consent to receive the aforementioned communications or information. You may withdraw your consent at any time.

The basis for processing data for the aforementioned purpose is Art. 6(1)(f) of the GDPR in connection with Art. 10 of the Act on providing services by electronic means or Art. 398 of the Electronic Communication Law (our legally justified interest consisting of promoting our goods or services in connection with the expressed consent to the communication channel).

For the purpose described above, your data may be processed until the withdrawal of consent to receive communications or information (based on the provisions of the Act on providing services by electronic means or electronic communication law) or the expression of an effective objection to data processing.

Cookies and other tracking technologies:

1. What are cookies?

Cookies are text files saved by the web browser on the disk of your computer or other device you use, for the purpose of storing information used to identify you or remember the history of actions taken by you on the internet, including on our website.

We use various cookies – they differ from each other in terms of lifecycle, the internet domain they come from, and the function they perform.

In terms of lifecycle, we divide cookies into session cookies (deleted upon closing the web browser) and persistent cookies (deleted after a pre-determined time, regardless of closing the web browser).

In terms of the internet domain they come from, we divide cookies into own cookies (set by the web servers of our website) and third-party cookies (set by web servers of websites other than ours).

In terms of the function they perform, we divide cookies into necessary (technical – required for the operation of the website), analytical, and marketing.

2. Why do we use cookies?

We use cookies for the purpose of:

• facilitating and increasing the convenience of your use of our website and ensuring the security of the IT system we use;
• counting visits to the website, their length, determining which of its functions or parts were most frequently used or visited, which allows us to make rational decisions regarding improving the functioning of our website;
• conducting marketing campaigns by reaching you with our marketing communications if you have previously visited our website.

3. On what basis do we use cookies?

The basis for using cookies is your consent, except for cases where cookies are necessary for the proper functioning of our website.

Cookies that are not necessary for the proper functioning of our website remain blocked until you consent to the use of cookies. During your first visit to our website, we display a message asking for your consent and its scope.

However, you must know that disabling or limiting the support for cookies may prevent the use of some functions available on our website and cause difficulties in using the website, as well as many other websites that use cookies.

4. Can you manage cookies?

Yes. Within the website, we provide a special management panel where you will be able to make modifications regarding the handling of cookies. Within the panel, you will be able to accept cookies in full, select individual ones, or disable all cookies. You will also have the option to change a previous decision in this regard.

You also have the option to determine the conditions for storing or accessing cookies using web browser settings or service configuration. In the menu bar of the web browser, in the "Help" section, you can find information on how to reject the saving of new cookies, how to delete previously saved cookies, how to request notification about saving a new cookie, and how to block the operation of cookies.

5. What third-party cookies are used?

Within the website, third-party cookies are used:

Facebook Ads and Insights. We use marketing and analytical tools available within the Facebook service. The provider of these tools is Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. We carry out activities in this area based on our legitimate interest, consisting of marketing our own products or services and analysis and statistics.

In order to direct advertisements to you personalized to your behavior on our site, we have implemented the Facebook Pixel within our site, which automatically collects information about your use of our site in terms of viewed pages. Information collected in this way is most often transferred to a Facebook server in the United States and stored there.

Information collected within the Facebook Pixel is anonymous, i.e., it does not allow us to identify you. We only know what actions you took within our site. We can also check what age range you are in, what gender you are, and from where you connect to the Internet. Facebook Insights may also provide us with more information about you, but it is never information that would allow us to identify you.

We inform you, however, that Facebook may combine the collected information with other information about you collected within your use of the Facebook service and use it for its own purposes, including marketing. Such activities of Facebook are no longer dependent on us, and information about them can be found directly in Facebook's privacy policy: https://www.facebook.com/privacy/explanation. From your Facebook account level, you can also manage your privacy settings. Useful information in this regard can be found here: https://www.facebook.com/help/568137493302217.

Content from external services:

We embed content from external services on the pages, in particular videos from the YouTube service. In connection with this, Google LLC cookies related to the YouTube service are used, including DoubleClick cookies.

By playing a video or getting acquainted with other embedded material, Google receives information about it, even if you do not have a profile with the given provider or are not currently logged in. Such information (along with your IP address) is sent by your browser directly to the server of the given provider (some servers are located in the USA) and stored there.

If you have logged into the service of a given provider, this provider will be able to directly assign the visit to our site to your profile in the given social network. The purpose and scope of data collection and its further processing and use by providers, as well as the possibility of contact and your rights in this regard and the possibility of making settings ensuring the protection of your privacy are described in the privacy policy of individual providers.

If you do not want providers to assign data collected during video playback or getting acquainted with other content on our website directly to your profile in a given service, then before visiting our site, you must log out of that service. You can also completely prevent the loading of plugins on the page by using appropriate extensions for your browser, e.g., script blocking.

Cookies related to YouTube are loaded only at the moment of playing the video, so if you do not want this to happen, refrain from watching the video.

Social tools:

On our website, plugins and other social tools provided by social networking services, such as Facebook, are used.

By displaying our website containing such a plugin, your browser will establish a direct connection with the servers of the administrators of the social networking services (providers). The content of the plugin is transferred by the given provider directly to your browser and integrated with the page. Thanks to this integration, providers receive information that your browser has displayed our page, even if you do not have a profile with the given provider or are not currently logged in.

Such information (along with your IP address) is sent by your browser directly to the server of the given provider (some servers are located in the USA) and stored there.

If you have logged into one of the social networking services, this provider will be able to directly assign the visit to my site to your profile in the given social network.

If you use a given plugin, e.g., by clicking the "Like" or "Share" button, the corresponding information will also be sent directly to the server of the given provider and saved there. Furthermore, this information will be published in the given social network and will appear to persons added as your contacts. The purpose and scope of data collection and its further processing and use by providers, as well as the possibility of contact and your rights in this regard and the possibility of making settings ensuring the protection of your privacy are described in the privacy policy of individual providers:

• Facebook - https://www.facebook.com/legal/FB_Work_Privacy
• LinkedIn - https://www.linkedin.com/legal/privacy-policy
• Instagram - https://help.instagram.com/155833707900388

If you do not want social networking services to assign data collected during visits to our website directly to your profile in a given service, then before visiting our site, you must log out of that service. You can also completely prevent the loading of plugins on the page by using appropriate extensions for your browser, e.g., script blocking.

Server logs:

Using the site involves sending queries to the server where the site is stored. Every query directed to the server is saved in the server logs.

Logs include, among others, your IP address, server date and time, information about the web browser and operating system you use. Logs are saved and stored on the server.

Data saved in server logs are not associated with specific persons using the site and are not used by us for the purpose of your identification. Server logs constitute only auxiliary material used to administer the site, and their content is not disclosed to anyone except persons authorized to administer the server.

Privacy Policy regarding Email Correspondence

 

Document contained on the Administrator's website – www.liwcare.pl. A redirection to its content is included in the email signatures of the Administrator's employees.

We inform you that we process your personal data contained in the content of the conducted email correspondence.

Data Administrator:

The administrator of personal data is LIW Care Technology spółka z ograniczoną odpowiedzialnością with its registered office in Łódź (94 – 406) at ul. Golfowa 7, entered into the register of entrepreneurs of the National Court Register under the number 0000333719, REGON: 100715121, NIP: 7292665387.

Purposes and bases of processing:

Data is processed for the purpose of exchanging correspondence and its archiving in case of the need to demonstrate its course, which is our legally justified interest (Art. 6(1)(f) GDPR).

Data recipients:

Data contained in email correspondence is entrusted for processing to the following entities:

1. Hosting provider – for the purpose of storing data on email box servers;
2. Subcontractors participating in the exchange of messages.

Data storage period

Your data will be processed until the end of communication with us. After this period, they may be deleted, but may also be subject to archiving if we decide it is justified due to the course of communication, e.g., due to the need to demonstrate this course in the future. In this regard, we are unable to determine a clear date for data deletion.

Transfer of data to third countries:

In connection with using hosting services for storing email box data on external servers, data may be transferred to third countries (outside the EEA). The hosting provider ensures an adequate level of personal data protection through the used compliance mechanisms, such as certification programs or standard contractual clauses.

Rights related to processing:

In connection with the processing of personal data, you have the following rights:

• The right to access your data and receive a copy thereof;
• The right to rectify (correct) your data;
• The right to delete data (if in your opinion there are no grounds for us to process your data, you can request that we delete it);
• The right to restrict data processing (you can request that we limit the processing of data solely to its storage or the performance of actions agreed with you, if we have incorrect data or process it without grounds);
• The right to object to data processing (you have the right to object to the processing of data based on a legitimate interest; you must indicate your particular situation that in your opinion justifies us stopping the processing covered by the objection. We will stop processing your data for these purposes unless we demonstrate that the grounds for our data processing override your rights or that your data is necessary for us to establish, pursue, or defend claims);
• The right to data portability (you have the right to receive from us, in a structured, commonly used machine-readable format, the provided personal data based on a contract or your consent. You can instruct us to send this data directly to another entity);
• The right to lodge a complaint with a supervisory authority (if you find that we are processing data unlawfully, you can file a complaint in this matter to the President of the Personal Data Protection Office).

In order to exercise your rights, please direct your request to the email address This email address is being protected from spambots. You need JavaScript enabled to view it.. Please remember that before exercising your rights, we will have to properly identify you.

Information about the requirement / voluntary nature of providing data:

Providing data is a condition for establishing contact with us and conducting correspondence.

Privacy Policy regarding Telephone Contacts

We inform you that telephone contact involves the processing of your data, such as phone number, first and last name, and any other information provided during the telephone conversation.

Data Administrator:

The administrator of personal data is LIW Care Technology spółka z ograniczoną odpowiedzialnością with its registered office in Łódź (94 – 406) at ul. Golfowa 7, entered into the register of entrepreneurs of the National Court Register under the number 0000333719, REGON: 100715121, NIP: 7292665387.

Purposes and bases of processing:

Data is processed for the purpose of telephone communication and building a contact list in the memory of devices used for communication.

Data storage period:

Data will not be stored except for the list of recent calls and the contact list within the device used for data processing.

Rights related to processing:

In connection with the processing of personal data, you have the following rights:

• The right to access your data and receive a copy thereof;
• The right to rectify (correct) your data;
• The right to delete data (if in your opinion there are no grounds for us to process your data, you can request that we delete it);
• The right to restrict data processing (you can request that we limit the processing of data solely to its storage or the performance of actions agreed with you, if we have incorrect data or process it without grounds);
• The right to object to data processing (you have the right to object to the processing of data based on a legitimate interest; you must indicate your particular situation that in your opinion justifies us stopping the processing covered by the objection. We will stop processing your data for these purposes unless we demonstrate that the grounds for our data processing override your rights or that your data is necessary for us to establish, pursue, or defend claims);
• The right to data portability (you have the right to receive from us, in a structured, commonly used machine-readable format, the provided personal data based on a contract or your consent. You can instruct us to send this data directly to another entity);
• The right to lodge a complaint with a supervisory authority (if you find that we are processing data unlawfully, you can file a complaint in this matter to the President of the Personal Data Protection Office).

In order to exercise your rights, please direct your request to the email address This email address is being protected from spambots. You need JavaScript enabled to view it.. Please remember that before exercising your rights, we will have to properly identify you.

Information about the requirement / voluntary nature of providing data:

Providing data is a condition for establishing a telephone conversation.

Privacy Policy of Social Media Profiles

We inform you that we are the administrators of the following social media profiles:

• Facebook – https://www.facebook.com/liwcarereh,  https://www.facebook.com/profile.php?id=100065103056881,  https://www.facebook.com/liwcaremobility
• Instagram – https://www.instagram.com/liwcaretechnology/, https://www.instagram.com/reha_iq?igsh=NHdpZ2lqYnczYXpi
• LinkedIn – https://www.linkedin.com/company/liw-care-technology-sp.-z-o.o./
• YouTube: www.youtube.com/@liwcaretechnology7943>

Data Administrator is: LIW Care Technology spółka z ograniczoną odpowiedzialnością with its registered office in Łódź (94 – 406) at ul. Golfowa 7, entered into the register of entrepreneurs of the National Court Register under the number 0000333719, REGON: 100715121, NIP: 7292665387.

In connection with maintaining social media profiles, we have access to the personal data of users who like or follow our social media profiles and interact with us through these profiles by leaving comments, sending messages, or any other forms provided within the given social networking service.

The scope of access to personal data is determined by the functions available within the respective social networking services. Access concerns only data that you have decided to make public within your account.

We do not copy the personal data mentioned above to any of our databases. We simply use the functions available within the given social networking service.

Contacting us through a social media profile is your own decision. We encourage you to contact us using the email communication channel for matters related to our business activity. We are not responsible for operations on personal data undertaken by the administrators of social networking services, who are simultaneously independent administrators of your personal data.